Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and digital products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping is not refundable.
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send photos before production and shipment.
Do you offer refunds or replacements under any circumstances?
Please note that since these are custom made to order, we cannot accept returns, exchanges, or cancellations. However, if your order arrives damaged or defective please reach out to us within 48 hours of receiving your item. We will request a photo of the damage, and a photo of the full item showing which print, or designed product it is (as our printer will ask us for this). Then we are able to proceed with a resolution. **PLEASE READ - We are not able to provide any type of resolution for damages after 30 days - starting on the day the order was shipped for US orders, and 45 days for international.**
What if my package is delayed/lost in transit or stolen?
High Desert Yogi is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for any reason, the customer is responsible for paying for re-shipment.
Non custom item/ made to order items policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with original wrapping, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at heather@hellodearyesterday.com If your return is accepted, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at heather@hellodearyesterday.com